188bet亚洲真人体育下载 Hosts Stakeholder Meeting to Discuss How to Improve IRS 税payer Service

的 美国注册188bet亚洲真人体育下载 (188bet亚洲真人体育下载) hosted a day-long meeting in Washington, D.C. to discuss with other Internal Revenue Service (IRS) stakeholders how the IRS could improve the service it provides to taxpayers and tax preparers.

的 February 15 meeting was convened as a continuation of the 188bet亚洲真人体育下载’s effort to spur policymakers to transform the IRS “into a modern functioning, 进化, and respected federal agency for the 21st Century,的要求 决议 由美国注册188bet亚洲真人体育下载理事会于2015年5月通过.

的 meeting participants engaged in a wide-ranging discussion about taxpayer and tax practitioner service needs and potential impediments to the IRS providing high-quality service.  的y were joined by 国税局局长约翰·科斯基宁 and IRS 税payer Advocate Nina Olson who offered their perspectives. 

去年2月, 188bet亚洲真人体育下载 tax policy and advocacy staff and member volunteers spent two days in Washington, D.C. meeting with members of Congress and IRS officials to discuss the unacceptable state of taxpayer service and to launch a dialogue about the IRS of the future. 

除了, the 188bet亚洲真人体育下载 has sought feedback about IRS service levels through member surveys and in discussions with members from across the country.  Those comments have been emphasized in meetings with IRS officials to discuss the IRS Future State initiative, as well as in the meetings 188bet亚洲真人体育下载 staff and volunteer members have had with House and Senate staff to discuss tax reform.  IRS service levels have also been discussed at meetings of the 188bet亚洲真人体育下载 税 Executive Committee.

In 证词 on May 17, 2016 at one of a series of nationwide public forums conducted by Olson to explore “What 税payers Want or Need from the IRS to Comply with the 税 Laws——特洛伊·K. 刘易斯, 188bet亚洲真人体育下载网址, CGMA, then chair of the 188bet亚洲真人体育下载 税 Executive Committee, stated “To ensure that we have meaningful access to the IRS, the agency needs to regularly provide a systematic, reliable and economical source of training to their employees.  In order to answer basic questions and to keep up with changing tax laws, 国税局代表需要一致, 质量培训, comparable to that offered to a tax practitioner. This lack of training often results in poor customer service.”

刘易斯继续, “终于, it is critical that the IRS actively pursues stakeholder (taxpayer, tax preparer and other IRS customers) engagement, particularly on major organizational changes such as the IRS Future State. 利益相关者，如188bet亚洲真人体育下载网址, 谁在“前线”,” can provide sound recommendations to ensure the needs of taxpayers, tax practitioners and the 政府 are met.”

At a hearing before the House Small Business Committee on February 15, 刘易斯告诉委员会成员 that in order for the IRS to become a “Service First” agency able to meet the needs of small business owners it must focus on utilizing modern and secure technology, developing and continuing to hire and train knowledgeable employees, and tailoring processes and systems around the needs and wants of its customers.

的 188bet亚洲真人体育下载 and other IRS stakeholders will continue efforts to improve IRS service and transform the Service into a 21st Century agency.