Testimony Outlines Recommendations to Improve IRS 税payer Service

的 美国注册188bet亚洲真人体育下载 (188bet亚洲真人体育下载) made recommendations about how to improve IRS taxpayer service in 证词 submitted for the record of the December 13 House Ways and Means Oversight Subcommittee hearing IRS Reform: 的 税payer Experience. 

的 recommendations fall into two categories: IRS governance and oversight and IRS taxpayer service.  它们是基于美国注册188bet亚洲真人体育下载的 Guiding Principles for Good 税 Policy: A Framework for Evaluating 税 Proposals.  A separate proposal recommends that IRS establish a practitioner services unit.  的 188bet亚洲真人体育下载 stated in the 证词 that these recommendations can “collectively improve the taxpayer experience while streamlining the tax administration system.”  

的 governance and oversight recommendations include that the IRS establish a governance structure that sets and maintains consistent priorities and strategic direction, imposes accountability on senior management and develops appropriate measures of success.  Oversight by Congress and the IRS Oversight Board are also critical, the 188bet亚洲真人体育下载 wrote.

的 188bet亚洲真人体育下载 recommended that taxpayer service goals should be based on the following two guiding principles in order to instill trust in the tax administration system:

• 的 IRS should only initiate contact with a taxpayer if the IRS is prepared to devote the resources necessary for a proper and timely resolution of the matter.

• Customer satisfaction must be a goal in every interaction the IRS has with taxpayers, 包括执法行动.  税payers expect quality service in all interactions with the IRS, 包括纳税人援助, 提交纳税申报表, 纳税, and examination and collection actions.  

A new IRS practitioner services unit “would allow the IRS to rationalize, 增强, and place under common management the many current, disparate practitioner-impacting programs, 流程, 和工具,美国注册188bet亚洲真人体育下载表示.  “此外, 通过集中这些项目, IRS employees would have a consolidated approach to timely resolving issues.  This coordination and improved access of information would prevent unnecessary delays and inefficiencies (such as, requiring practitioners to submit the same information multiple times to multiple IRS employees).  最后, to ensure success of the practitioner services unit, it is essential for these services to approximate comparable private sector services and allow practitioners to resolve account issues for their clients in a timely and efficient manner.”  

的 188bet亚洲真人体育下载 also emphasized that any effort to modernize the IRS and its technology infrastructure should build on the foundation established by the Report of the National Commission on Restructuring the IRS because the “similarities between the condition of the IRS today and the circumstances that motivated the creation of the Restructuring Commission are striking.”